Privacy Policy

Information We Collect

9666tk collects personal information from players at the point of registration, during account use, and through general interaction with the platform. We collect only the information that is necessary to provide our services, comply with legal obligations, and protect the security of our platform and its users. The categories of information we collect are set out below.

1.1 Information You Provide Directly

When you register for a 9666tk account or interact with our support team, you provide us with information that we store and process. This includes:

1.2 Information Collected Automatically

When you access 9666tk — whether via a desktop browser or a mobile device in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh — certain technical information is collected automatically by our platform infrastructure:

• IP address and approximate geographic location (country and city level).
• Device type, operating system version, and browser type and version.
• Session data including login timestamps, pages visited, games played, and session duration.
• Transaction logs including all deposit, withdrawal, bet placement, and settlement records.
• Referral source data indicating how you arrived at the 9666tk platform.
• Cookie identifiers and similar tracking technologies as described in Section 4 of this Policy.

1.3 Information From Third Parties

In certain circumstances, 9666tk may receive information about you from third-party sources. These include identity verification partners engaged to confirm the authenticity of documents submitted during account verification, payment processors (including bKash, Nagad, Rocket, and Upay) who confirm the status of transactions, and fraud prevention databases used to screen accounts for known bad actors. Information obtained from these sources is used solely for the purposes described in this Policy and is subject to the same security standards applied to data you provide directly.

Data Sharing and Disclosure

9666tk does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the limited circumstances described below, and only with parties who are contractually bound to protect it to at least the same standard we apply internally.

3.1 Service Providers

We engage carefully selected third-party service providers who process personal data on our behalf and under our instruction. These include:

• Payment processors and mobile financial service operators including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and international card networks Visa and Mastercard — to facilitate deposits and withdrawals in BDT.
• Identity verification and KYC (Know Your Customer) service providers who confirm the authenticity of identity documents submitted during account registration or verification reviews.
• Game studio partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — who receive the minimum necessary session data to operate games correctly and detect technical issues.
• Cloud infrastructure and hosting providers on whose servers 9666tk platform data is stored. All data is encrypted both in transit (TLS 1.2+) and at rest (AES-256).
• Anti-fraud and security intelligence platforms that screen accounts and transactions against known fraud patterns and compromised credential databases.

3.2 Legal and Regulatory Disclosure

9666tk may disclose personal data to law enforcement agencies, regulatory authorities, or courts when required to do so by applicable law or when we believe in good faith that such disclosure is necessary to prevent imminent harm, investigate suspected fraud, or comply with a valid legal process. Where legally permitted, we will notify you of any such disclosure request before complying.

3.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 9666tk's business, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it, with reasonable advance notice provided via your registered email address or an in-account notification.

Data Retention

9666tk retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with any identifiable individual.

5.1 Retention Periods

• Active account data — retained for the full duration of your account's active status plus a minimum post-closure period as required for legal and audit purposes.
• Transaction records — all deposit, withdrawal, and bet settlement records are retained for a minimum of five (5) years following the date of the transaction, in accordance with anti-money laundering record-keeping obligations.
• Identity verification documents — retained for a minimum of five (5) years following account closure or the last verified transaction, whichever is later.
• Support communications — live chat transcripts and email correspondence are retained for three (3) years from the date of the interaction for quality assurance and dispute resolution purposes.
• Marketing consent records — retained for three (3) years from the date of consent or withdrawal, whichever is later, to demonstrate compliance with consent requirements.
• Analytical and behavioural data — anonymised after thirteen (13) months, at which point it can no longer be linked to any individual player account.

5.2 Account Closure and Data Deletion

When you request closure of your 9666tk account, your active profile is deactivated immediately. The underlying personal data is not immediately deleted — it is retained in a restricted-access archive for the periods set out above in order to comply with our legal obligations. You may submit a formal data deletion request after the applicable legal retention period has elapsed. Data deletion requests can be made by contacting [email protected] with the subject line "Data Deletion Request — [Your Registered Mobile Number]".

Your Rights as a Player

As a player on the 9666tk platform, you hold a set of rights in respect of the personal data we hold about you. These rights can be exercised at any time by contacting our support team via live chat or by emailing [email protected]. We will respond to all valid rights requests within a reasonable timeframe, and in no case later than thirty (30) days from the date the request is received.

7.1 Summary of Your Rights

• Right of Access — You have the right to request a copy of the personal data 9666tk holds about you, together with information about how it is being used and with whom it has been shared.
• Right to Rectification — If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure — You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations described in Section 5.
• Right to Restriction — You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about accuracy is being resolved.
• Right to Data Portability — You have the right to receive a structured, machine-readable copy of personal data you have provided to 9666tk, so that it can be transferred to another service provider if you wish.
• Right to Object — You may object to processing carried out on the basis of our legitimate interests, including profiling for fraud prevention purposes. We will honour such objections unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent — Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

7.2 Exercising Your Rights

To exercise any of the rights listed above, please contact the 9666tk Data Support team via live chat (available 24/7 inside your account dashboard) or by sending a written request to [email protected]. Please include your registered mobile number and a clear description of the right you wish to exercise. We may need to verify your identity before processing your request to ensure we do not inadvertently disclose or delete another person's data.

There is no charge for submitting a rights request. However, if a request is manifestly unfounded or excessive — for example, if identical requests are submitted repeatedly in a short period — 9666tk reserves the right to charge a reasonable administrative fee or decline to respond, with written reasons provided to you.